If you are a customer of Netflix, then you would have received an email yesterday that explains that the service will now separate their services into two payment structures. Here is a copy of an email I received:

We are separating unlimited DVDs by mail and unlimited streaming into two separate plans to better reflect the costs of each. Now our members have a choice: a streaming only plan, a DVD only plan, or both.

Your current $14.99 a month membership for unlimited streaming and unlimited DVDs will be split into 2 distinct plans:

Plan 1: Unlimited Streaming (no DVDs) for $7.99 a month

Plan 2: Unlimited DVDs, 2 out at-a-time (no streaming) for $11.99 a month

Your price for getting both of these plans will be $19.98 a month ($7.99 + $11.99). You don’t need to do anything to continue your memberships for both unlimited streaming and unlimited DVDs.

These prices will start for charges on or after September 1, 2011.

You can easily change or cancel your unlimited streaming plan, unlimited DVD plan, or both, by going to the Plan Change page in Your Account.

We realize you have many choices for home entertainment, and we thank you for your business. As always, if you have questions, please feel free to call us at 1-888-357-1516.

–The Netflix Team

The reaction to this?

Well if you are on Twitter, the trending topic for the past two days has been “Dear #Netflix,” where people from around the world have voiced their displeasure at the 60 percent price increase. Some are quite funny, some sad, while others lament the fact that the streaming service, which is the cheapest option, does not have as good a selection as the DVD’s they offer.

Here are a few dissatisfied customers from twitter:


Dear @Netflix: Not cool. Sincerely, Me and everyone else who have loyally paid you $ for years. P.S. Please fix it.


Dear #netflix, You can’t double the price of a product without providing more value. Bad business move — #redbox here we come.

With that said, will you continue on with Netflix? Leave your comments below!

About The Author

Acquanetta Ferguson is a freelance writer. This is the future, and she feels that the time is now to give reviews on the gadgets and tech toys before you spend your hard-earned money. When not going ga-ga over tech, she writes about her favorite sci-fi shows with complete abandoned. You can follow her at twitter @nettagyrl.

2 Responses

  1. David@As Seen on TV Product

    Honestly we subscribed to Netflix about a year ago and have received 2 price increases in record time! We mostly stream and receive 1 DVD presently. I have YET to receive an email and see no option for what I presently receive in the email you received!

    Amazingly my friend who get unlimited DVDs stated to me yesterday that she gets 3 DVDs out at a time as well as streaming… Your unlimited package is limited to 2 DVDs!

    Some where someone is getting there wires crossed

  2. Erik

    Dear Netflix:

    Don’t forget where you came from. We put you into this position of power and we can just as easily remove you from it. While you have pointed out this is a business decision, do remember you can’t expect to be successful when you are willing to let loyal customers leave and allow negative word of mouth to follow your company.

    Please reconsider, we don’t want you to become the next MYSPACE, a former powerhouse that died when all of the loyal users left for better options.


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