Let me first apologize.

For about a year now, we’ve been using IX Web Hosting as an inexpensive solution to our very simple web hosting needs — three domains powered by WordPress. After all, we don’t have any key sponsors, and I fund Blast with my own money when it isn’t making its own cash.

It’s been a disaster. We are no longer using IX Web Hosting.

One of the last straws came when one of their technical support agents reminded me how little we were paying for their services.

Yes, you do get what you pay for.

This week, we upgraded to a private server and a different SQL server. We will be on a virtual private SQL server in a few days, and there will be virtually no downtime while our new hosting provider plugs everything in.

IX Web Hosting subjected us to a SQL server was was down due to abuse nearly every day and that — as you all know — was extremely slow and often unresponsive, even when it wasn’t being abused.

Then we found out that some of the RSS feeds on BlastMagazineBlogs.com had been hacked — spam code and links inserted.

The unreliability, poor service, poor servers and poor security of IX Web Hosting forced me to decide to allocate much more money for a new server. Whatever. We’re producing a great product here, and I want it to succeed. This is a move we should have made on January 1, 2007, when we launched.

Though, if you want to sponsor us, that might make me feel better.

About The Author

John Guilfoil is the editor-in-chief of Blast: Boston's Online Magazine and the Blast Magazine Network. He can be reached at [email protected]. Tweet @johnguilfoil.

12 Responses

  1. Hayden Tennent

    Ive been hosting with IX Webhosting for about 3 years now. I have always found their web servers to be very reliable with minimal downtime. When you look at reviews of their service you will always see the 99.9% uptime promise achieved.

    However I see a big weakness in their SQL Server environment. My own website has been intermittently available due to overloading on the shared MySQL server. IX Web Hosting have acknowledged this and their solution is to transfer my database to a “less loaded” MySQL server.

    It seems to me that if you are hosting a basic site which does not use an SQL database behind it then you wont see these problems at all.

    Unfortunately, with the shared nature of their “Shared Hosting” SQL Servers, they appear open to abuse. I also think by their nature it also makes it difficult to estimate/project future load on them.

    You mentioned a Virtual Private SQL server as part of your solution. If only IX Web hosting had this available. IX don’t appear to offer any VPS or dedicated server solutions at all.

    Just my two cents worth.

  2. Steve

    Couldn’t agree with you more John. My website has been compromised twice in two days, with spyware junk added to my RSS feed. It’s an easy fix, but as we both know that isn’t the point. I almost switched away from then once, and now I think I have all the evidence I need to motivate a move to a new company.

  3. Wallace

    I think you should sue ecommerce inc(ixwebhosting company) if u can.I want sue ixwebhosting because cause my value data and money.But i not able because i at malaysia.I want this ecommerce inc should disapper of market because their was keep lie about their services.I was consider their was scam company.I have use for 3 years.


  4. Gregory

    It’s actually sad to see that I am not the only one that had issues with IX Web Hosting. I couldn’t take any more of their slow servers, I had to switch to a company called GreenGeeks.com. Since then, my site has been running problem free and I can actually get into the control panel to manage my site! I do not recommend IX Web Hosting at all!

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